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Privacy Policy

1. General

Coc'Art Créations (whose registered office is located at 19 rue Bretonnerie 41000 Blois, France) ("  Coc'Art Creations  », «  we  " and "  our  “), in its capacity as data controller, attaches great importance to the protection and respect of your privacy. This policy aims to inform you of our practices regarding the collection, use and sharing of information that you are required to provide to us through our platform accessible from the website

This policy (together with our Terms of Use and any document referred to therein and our Cookies Policy) outlines how we process the personal data we collect and that you provide to us. We invite you to read this document carefully to know and understand our practices regarding the processing of your personal data that we implement.

2. Information We Collect

We may collect and process the following data  :

2.1. Information you send us directly

By using our Platforms, you are required to send us information, some of which is likely to identify you (“  Personal data  "). This is particularly the case when you fill out forms (such as the order form), when you participate in one of our games, contests, promotional offers, studies or surveys, when you contact us - whether by telephone, email or other means of communication – or when you tell us about a problem.

This information contains in particular the following data:

2.1.1. The data necessary for ordering and delivering the products. These data include your surname and first name, e-mail address, telephone number. This information is obligatory. Otherwise, Coc'Art Créations will not be able to provide you with the products offered by our site and you will not be authorized to create an account on our Platform;

2.1.2. A mailing address  ;

2.1.3. The details of the financial or accounting operations carried out on our site or by any other means, containing in particular information relating to your payment card, your bank details.

2.1.4. Details of your visits to our site and the content you have accessed;

2.1.5. If applicable, your answers to our surveys and questionnaires and the reviews you left to evaluate a product  and the information being in particular likely to be used in the context of research and analysis of user behavior  ;

2.2. Data we collect automatically

2.2.1.  In the event that you connect to our services using the social network functionalities made available to you, Coc'Art Créations will have access to some of the data (in particular, your first name, last name, photograph, e-mail address and number Facebook friends) of your account on said social network in accordance with the general conditions of use of the social network concerned  We are also likely to collect some of your Personal Data when you interact with the features of these social networks, such as the "  I love  ".

2.2.2. During each of your visits, we are likely to collect, in accordance with applicable legislation and with your consent, where applicable, information relating to the devices on which you use our services or the networks from which you access our services, such as that in particular your IP addresses, connection data, types and versions of internet browsers used, types and versions of your browser plugins, operating systems and platforms, data concerning your browsing path on our site, in particular your path on the various URL pages of our site, the content you access or consult, the search terms used, download errors, the duration of consultation of certain pages, the advertising identifier of your device, interactions with the page as well as any telephone number used to contact us. Among the technologies used to collect this information, we use cookies in particular (to find out more about this, please refer to our Cookies Policy ).

2.3. Duration of retention of your data

2.3.1. With the exception of the categories of Personal Data referred to in articles 2.3.2. and 2.3.3. below, your Personal Data is archived at the end of the following periods:

  • 5 years after your last use of our Platforms, if you have not closed your account;

  • 1 year after the closure of your account, unless you have received a negative opinion or a report, in which case your data is kept for 2 years following the last negative opinion or report received if this period is longer.

2.3.2. The following categories of Personal Data are likely to be kept for different durations  :

  • Financial data (e.g. payments, refunds, etc.) is kept for the duration required by applicable tax and accounting laws  ;

3. How do we use the data we collect  ?

We use the data we collect in order to:

3.1. to perform the contracts concluded between you and us and to provide you with the products and services requested  ;

3.2. send you information about our services (such as shipments, tracking number)  by e-mail, SMS or any other means of communication;

3.3. collect your payments;

3.4. send you, in accordance with the applicable legal provisions and with your consent when required by law, marketing, advertising and promotional messages and information relating to the use of our services, booking methods, or to suggest and advise you on goods or services that may be of interest to you. We are also likely to use your data to send you advertising messages that may be of interest to you on social media platforms or third-party sites. If you would like more information on this subject, we invite you to read the contractual documents of these platforms.  ;

3.5. help us maintain a healthy and secure environment on our Platforms; and

3.6. evaluate the effectiveness of the advertising messages we send and adapt them to our customers.

4. Who are the recipients of the information we collect and why we send them this information  ?

4.1. The subcontractors we use in terms of technical services, payment services, identity verification or analytical solution providers and collection companies and credit agencies.

4.2. We do not share your data with the third parties mentioned in 4.1. above only in the following cases:

4.2.1.  Where we use a service provider for the performance of any contract between you and us  or in order to provide or improve our services (for example in connection with payments made through our site)  ;

4.2.2.  When we use search engine and analytical solution providers to improve and optimize our site;

4.4.3. when you expressly request it (for example when you use the authentication methods provided by social networks)  ;

4.4.4. When we have a legal obligation to do so or if we believe in good faith that it is necessary to respond to any claim against Coc'Art Créations, to comply with any legal request, such as the General Conditions of Use and this Privacy Policy

5. Targeted advertising, emails and text messages we send to you

In accordance with applicable legislation and with your consent when required, we may use the data you provide to us on our site for commercial prospecting purposes (for example to send you our newsletters,  send you invitations to our events or other communications that may be of interest to you and display targeted advertisements on social media platforms or third-party sites).

Regarding promotional emails  : You can withdraw your consent at any time by  unchecking the relevant box in your account,  clicking on the unsubscribe link provided in each of our communications or  by contacting us as described in article 13 below.

6. Is your data transferred, how and where  ?

We store your Personal Data in the European Union. However, it is possible that the data we collect when you use our Platforms or as part of our services may be transferred to other countries, some of which may have less protective personal data protection legislation than that applicable in the country where you reside.

This is particularly the case with regard to the data transmitted to our subcontractors located outside the European Union, in particular in the United States. We may use their services to respond to your requests, moderate the photographs published on our Platforms, provide online payment tools, provide us with commercial and advertising services or emailing and SMS services.

In the event of a transfer of this type, we ensure that the processing is carried out in accordance with this policy and that it is framed by the standard contractual clauses of the European Commission which make it possible to guarantee a sufficient level of protection of life. privacy and fundamental human rights.

7. What are your rights over your personal data?

7.1. Where provided for by applicable law, you have the right to obtain a copy of the personal data relating to you that we hold. Before responding to your request, we may verify your identity and ask you to provide us with more information to respond to your request.

7.2. We will endeavor to respond to your request within a reasonable time and, in any event, within the time limits set by law. If you wish to exercise this right, contact us according to the methods indicated in article 13 below.

As a customer of our site, you also have the possibility of accessing the Personal Data that we hold through your account to correct, modify or delete any incorrect information. You agree to provide us with complete, accurate, valid and up-to-date information. You can also close your online account at any time.

You can also modify or delete this information by contacting us directly (see article 13 below).

Please note that we may retain certain information about you when required to do so by law or when we have a legitimate reason to do so. This is the case, for example, if we believe that you have committed fraud or violated our General Conditions of Use and that we wish to prevent you from circumventing the rules applicable to online commerce.

7.3. You also have the right to define directives relating to the fate of your Personal Data after your death.

8. Cookies and similar technologies

To find out more, see our Cookies Policy .

9. Links to other websites and social networks

Our Platforms may occasionally contain links to the websites of our partners or third-party companies. Please note that these websites have their own privacy policies and that we are not responsible for the use made by these sites of the information collected when you click on these links. We invite you to read the privacy policies of these sites before transmitting your Personal Data to them.

10. Changes to our privacy policy

We may occasionally modify this privacy policy. When necessary, we will inform you and/or seek your consent. We advise you to consult this page regularly to take note of any changes or updates to our privacy policy.


For any question relating to this privacy policy or for any request relating to your personal data, you can contact us online by filling out this form or by sending us a letter to the address mentioned at the top of this document.

Updated version  on 07/18/2017

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